FAQs

View answers to our most frequently asked questions.

Shipping

SHIP TO HOME ORDERS

Logged in Shoe Perks members get free standard shipping on every order. Non-members get free standard shipping on orders of $100 or more.

  • Standard | 4-7 Business Days | $9.95 | *Free for Shoe Perks Members

  • Expedited | 2-3 Business Days | $15.95

  • AK/HI Express | 10 Business Days | $24.95

Additional Information:

  • Orders are shipped on business days, Monday- Friday (excluding federal holidays)

  • Orders placed on Saturday or Sunday will ship out the following Monday

  • Delivery time is estimated and assumes orders are placed by 11:00 am CST Monday-Friday

  • There are no additional charges for orders shipping to APO/FPO destinations

  • We currently only ship to the continental United States, Alaska and Hawaii

SAME DAY DELIVERY

Same Day Delivery is available in select markets for $9.95 or $4.95 for logged in Shoe Perks members.

Same Day orders will be delivered based on the time the order was placed, details below:

  • Orders Placed Before 1:00 pm CST | Will be delivered Same Day by 7:30 pm CST

  • Orders Placed After 1:00 pm CST | Will be delivered the NEXT day by 7:30 pm CST

Same Day Delivery orders that cannot safely be left at the delivery location will be returned to the store and a refund will be processed.

If you experience an issue with your Same Day Delivery order, please contact Customer Service at: 800-430-SHOE(7463).