FAQs
View answers to our most frequently asked questions.
Shipping
SHIP TO HOME ORDERS
Logged in Shoe Perks members get free standard shipping on every order. Non-members get free standard shipping on orders of $100 or more.
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Standard | 4-7 Business Days | $9.95 | *Free for Shoe Perks Members
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Expedited | 2-3 Business Days | $15.95
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AK/HI Express | 10 Business Days | $24.95
Additional Information:
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Orders are shipped on business days, Monday- Friday (excluding federal holidays)
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Orders placed on Saturday or Sunday will ship out the following Monday
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Delivery time is estimated and assumes orders are placed by 11:00 am CST Monday-Friday
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There are no additional charges for orders shipping to APO/FPO destinations
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We currently only ship to the continental United States, Alaska and Hawaii
SAME DAY DELIVERY
Same Day Delivery is available in select markets for $9.95 or $4.95 for logged in Shoe Perks members.
Same Day orders will be delivered based on the time the order was placed, details below:
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Orders Placed Before 1:00 pm CST | Will be delivered Same Day by 7:30 pm CST
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Orders Placed After 1:00 pm CST | Will be delivered the NEXT day by 7:30 pm CST
Same Day Delivery orders that cannot safely be left at the delivery location will be returned to the store and a refund will be processed.
If you experience an issue with your Same Day Delivery order, please contact Customer Service at: 800-430-SHOE(7463).